Category: case study

  • Chasing harmony – the never ending quest for balance

    image depicting a partnering model of operation

    Enabling functions in an organisation are critical to performance. Yet we regularly get the plug-in model wrong. We leave users of services feeling unsupported and managers frustrated. Or we go too far the other way and let managers dictate their preferences even though they are not in the best interests of the organisation. There is […]

  • Storyboarding success

    image with text "customer driven storyboards create the parameters for design."

    Narrative helps us order information. It gives a framework within which we make choices about what we do and don’t do.A good storyboard is a great way to get people on one page and working towards an agreed outcome. Whether it is a team of designers tasked with solving a policy or service challenge, or […]