Category: improvement

  • Chasing harmony – the never ending quest for balance

    image depicting a partnering model of operation

    Enabling functions in an organisation are critical to performance. Yet we regularly get the plug-in model wrong. We leave users of services feeling unsupported and managers frustrated. Or we go too far the other way and let managers dictate their preferences even though they are not in the best interests of the organisation. There is […]

  • When is a quick win, not really a quick win?

    Preview of the implementation planning pdf, available for download

    Most change programs fail at two points. At the diagnosis, where we treat the wrong symptoms and get nowhere near the cause. Or in implementation, where our planning and methods of attack don’t match the circumstances or the nature of the change challenge. Our implementation matrix gives you a head start on whether to pursue […]